The Daulatram’s Quality Guarantee
Our “Zero-Contamination” Policy
At Daulatram’s, we deal in premium, perishable food products. To maintain the highest standards of hygiene and food safety for all our patrons, we do not accept returns or cancellations once a product has been delivered.
This “No-Return” policy ensures that every product you purchase from daulatrams.com is 100% fresh, original, and has never left our controlled environment to be returned by another user.
Incorrect Item Received (Exchange Only)
In the rare event that you receive a product different from what you ordered (e.g., you ordered Almonds but received Cashews):
- Notification: You must contact our Support Concierge at +91 88606 00134 within 24 hours of delivery.
- Condition for Exchange: The exchange will only be processed if the product is in its original condition, unopened, and the seal remains untampered. * Process: Once our team verifies the error, we will arrange a pickup and ship the correct item to you at no additional cost.
Quality Concerns & Damaged Goods
We take immense pride in our “Swadeshi” heritage. If you receive a product that is:
- Expired: Past the “Best Before” date.
- Substandard Quality: If the product is found to be damaged/spoiled.
In such cases, we offer a Full Refund or Exchange, based entirely on your convenience.
How to Raise a Claim
To ensure a swift resolution for quality or incorrect item issues:
- Contact us via WhatsApp or Call at +91 88606 00134.
- Provide your Order ID and Clear Photos/Videos of the product and the batch number.
- Our quality control team will review the claim within 24 hours.